United Airlines Flight Delay Compensation Policy In keeping with its dedication to providing excellent customer service, United Airlines provides reimbursement for flight delays under specific circumstances. Depending on the circumstances and the length of the delay, United may offer meals, drinks, or hotel rooms if your flight is delayed for more than two hours. Passengers may be entitled to reimbursement in the form of travel vouchers or refunds for major delays or cancellations that were the airline's fault. Verifying the precise terms and conditions of your case is crucial because your eligibility for compensation may differ depending on the reason for the delay and where you are going.